Frequently Asked Questions

Regarding Online Payments

What is a web store?
The Fort Bend ISD Web Store is a hosted online payment center. District departments and campuses have placed payment items in this web store to provide a convenient way for parents to pay. Items continue to be added.

When do I sign in?
When you first enter the site you will be given the opportunity to sign in or to create an account. This is optional, and you may also sign in or create an account as you are getting ready to make your payment.

How do I make a payment or purchase an item?
Select the appropriate department or campus from the home page or "Schools" menu at the top-left. Each group will have items to pay or items to purchase. Choose your payment item. Instructions on the page will tell you what information we need or give you available choices. Then choose "Add to Cart." When you check out, you will log in or create your account if you did not at the beginning of this session. If this is your first purchase in the Fort Bend ISD web store, enter the email address where you want the receipt sent and click Sign in. If you are a returning customer, enter the password you established on your first visit and click Sign in.

Is the web store secure?
The web store is hosted by RevTrak, Inc a leader in the credit card payment processing industry for K-12 School Districts and City Governments. The company employs the most current security techniques to keep your payment information secure.

What is the Student ID number?
Some payments items may ask for your student's ID number. Fort Bend ISD assigns a unique number to each student when they first become a student in the district. This number stays with the student through all grades and serves to confirm the correct student. The ID number provides verified identification for your student to be sure the payment is applied correctly.

How do I get my student's Student ID number?
Please ask your student! Teachers work with the young students to learn their number. Students may also ask their teacher or the campus office staff. The student ID number also shows on report cards and class schedules.

How will I know the payment was accepted?
As you complete the checkout process, a receipt will show on screen. Also, during checkout, you are required to provide an email address. When the charge is authorized, a confirmation email is sent immediately to the email address you have provided.

How do I check my order history?
Click “My Account” to see your order history. Click on any item and you will see your printable receipt. Make note of your order number, date and amount if you make inquiries.

My credit card was not accepted.
We accept Discover, MasterCard or VISA (debit, credit or check card). If your payment is not accepted there will be a red message on screen to give the reason provided by the card processing service. Review the information you entered for the card number, card type and expiration date. If you do not understand the message, call the number on the back of your card. Your card company should be able to see the denial and explain why it was not accepted.

Special note to Debit Card users:
Many banks reserve the amount you attempt to charge each time you make an attempt, even if the debit card is declined. While the money will not be withdrawn from your account, a reserve will prevent you from making other withdrawals for several days and MAY create an overdraft.

Do I need to establish an account?
You do NOT need an account prior to using the web store. When you reach the checkout screen, choose "Create New Account." For your next payment in the web store, enter your email and password as a Returning Customer and your contact information will be pre-filled for you. If you forget your password, simply click on "Forgot Password?"

How do I pay for multiple students?
For meal payments you may choose the amount to add to each of your students’ accounts on one screen for a single check-out. For school Web Store items, once you place an item in your cart, you may use the large back-arrow at the top of your cart to return to any page at your school, or at your other child’s school, or at Meal Payments or any other place in the Web Store.

Who do I contact if I have a question about a payment?
It is best to contact the appropriate department during business hours. Many payment pages have a staff member you can contact. The FBISD web store also has a convenient Contact Us form (see the left navigation bar) for after-hours questions about using the web store. Questions submitted through this feature are forwarded to the appropriate department. (Please mention the campus, department or payment item.)